Privacy policy | Modern Business Solutions

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PRIVACY POLICY Modern Business Solutions, LLC – Managed Service Provider Effective Date: March 1, 2026 | Last Updated: April 23, 2026

1. INTRODUCTION

Modern Business Solutions, LLC ("Company," "we," "us," or "our") is a Managed Service Provider (MSP) committed to safeguarding the privacy and security of our clients and the individuals whose data we may access in the course of delivering IT services. This Privacy Policy explains how we collect, use, store, share, and protect personal and financial information in connection with our services and website.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these terms, please discontinue use of our services.

2. INFORMATION WE COLLECT

2.1 Personal Identifiable Information (PII)

We may collect the following categories of personal information:

Contact information: name, email address, phone number, business address
Account credentials: usernames, hashed passwords, and authentication tokens
Professional information: job title, company name, and department
Usage data: IP addresses, browser type, device identifiers, and log files
Communications: emails, support tickets, and chat records exchanged with our team

2.2 Payment Card Data (PCI)

When payment processing is required, we collect and handle payment card information in strict accordance with the Payment Card Industry Data Security Standard (PCI DSS). This may include:

Cardholder name and billing address
Payment card number (transmitted securely; we do not store full card numbers)
Card expiration date and security code (CVV) – never retained after transaction authorization

2.3 Client System & Network Data

As an MSP, we may access client systems, networks, and endpoints for the purpose of providing managed IT services. Any data encountered in this process is handled with the utmost confidentiality and is governed by your specific service agreement with us.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Delivering, managing, and improving our managed IT services
Processing billing, invoicing, and payment transactions
Responding to support requests, inquiries, and technical issues
Communicating service updates, maintenance windows, and security alerts
Complying with applicable laws, regulations, and contractual obligations
Detecting, preventing, and responding to fraud, abuse, and security threats
Conducting internal analytics to improve service quality and performance

4. DATA SECURITY

4.1 Security Measures

We implement industry-leading technical, administrative, and physical safeguards to protect your data, including:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Multi-factor authentication (MFA) for all privileged system access
Role-based access controls (RBAC) limiting data access to authorized personnel only
Continuous network monitoring, intrusion detection, and endpoint protection
Regular vulnerability assessments, penetration testing, and security audits
Documented incident response and data breach notification procedures

4.2 PCI DSS Compliance

Our payment card data handling practices are aligned with the requirements of the Payment Card Industry Data Security Standard (PCI DSS). We do not store sensitive authentication data after authorization, and all cardholder data is processed through secure, compliant channels. For billing inquiries or to request our PCI compliance documentation, please contact us at the information provided in Section 9.

4.3 Incident Response

In the event of a data security incident that affects your personal or payment data, we will notify affected parties in accordance with applicable federal and state breach notification laws within the timeframes required by law.

5. DATA SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

Service Providers: Trusted third-party vendors (e.g., cloud hosting, billing processors) who assist in delivering our services and are contractually bound to protect your data
Legal Compliance: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets, with equivalent privacy protections maintained
Protection of Rights: To protect the rights, property, or safety of our company, clients, or the public

All third-party service providers who may access personal or payment data are vetted for security practices and bound by data processing agreements.

6. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements:

Client account and contract data: Retained for the duration of the service relationship plus 7 years
Payment transaction records: Retained for a minimum of 5 years per financial record requirements
Support and communication logs: Retained for 3 years after the last interaction
Website usage data: Retained for up to 12 months

Upon expiration of the applicable retention period, data is securely deleted or anonymized using industry-standard methods.

7. YOUR RIGHTS

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Restriction: Request that we limit how we process your data in certain circumstances
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain types of data processing, including direct marketing

To exercise any of these rights, please contact us using the information in Section 9. We will respond to verified requests within 30 days. We will never discriminate against you for exercising your privacy rights.

8. COOKIES & WEBSITE TRACKING

Our website (mbsks.com) may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. Types of cookies we use include:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website. We do not engage in cross-site behavioral advertising.

9. CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Modern Business Solutions, LLC – Privacy & Compliance Website: www.mbsks.com Email: info@mbsks.com

Please include "Privacy Request" in the subject line for all privacy-related inquiries.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this document and notify clients via email or through our client portal. Your continued use of our services following any update constitutes your acceptance of the revised policy.